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Thank you for taking the time to provide us with your feedback. We strive to always provide you with great customer service.  An important part of achieving this is making sure we continually improve the services we provide.

Your compliments and complaints will go a long way to help us achieve this. By letting us know if we unfortunately didn't meet your expectations we can investigate what happened and improve how we operate.

 

 

How to make a Complaint or Compliment

You can make a complaint if you are dissatisfied with our products or services, the way we have provided a product or service or if we have not provided a product or service to you as expected.

You can also provide us with your compliments if you think we are doing a great job.

There are a number of ways you can lodge a complaint or compliment with us.

  • telephone 01624 662525
  • email us at publictransport@gov.im
  • using the online contact form, found by clicking here
  • write to us at:
    • Customer Services
      Transport Headquarters
      Banks Circus
      Douglas
      Isle of Man
      IM1 5PT
What you can expect from us

We are committed to providing you with an easy and streamlined process.

We will treat you with courtesy and respect and will take your complaint seriously.

We will acknowledge all emails within three workings days.

Where your complaint requires more detailed investigation, we will keep you up to date on its progress by contacting you by your preferred method of contact.

We will treat the information you provide us with sensitively.