Hidden Disability Sunflower Scheme

Isle of Man Transport have proudly adopted the Hidden Disabilities Sunflower scheme as part of its ongoing commitment to assisting our passengers and staff  across the islands public transport services.

What is it?

 

 

 ‘At Isle of Man Transport, We are committed to providing all customers an easier and improved travel experience'

 

 

Benefits from adopting the scheme 

 

Enhanced Customer Experience and Inclusion

Dignity and Independence: Passengers with hidden disabilities (e.g. autism, anxiety, chronic pain, or cognitive impairments) can travel with greater confidence knowing they won’t need to constantly explain their condition.

Personalised Assistance: Staff are trained to recognise the lanyard and offer appropriate, non-intrusive support (e.g., allowing extra boarding time, explaining things more clearly, or offering a quiet space).

Staff Awareness and Better Communication

Proactive Support: Transport staff are more equipped to identify those who may need help without the need for a verbal request.

Reduced Misunderstandings: Helps prevent confrontations or confusion due to behavioural differences or delays in response.

Training Integration: Incorporating the Sunflower scheme encourages broader disability awareness and empathy in staff training programs.

Operational Efficiency

Smoother Boarding Processes: Anticipating and recognising support needs early can reduce delays and disruptions caused by misunderstandings or mishandled requests.

Reduced Complaints: Passengers feel seen and respected, which contributes to a more positive public perception and fewer service complaints.

 

Legal and Ethical Responsibility

Equality Act 2010 Compliance (UK): Acknowledging hidden disabilities through such schemes aligns with legal obligations to provide reasonable adjustments in public transport.

Social Responsibility: Demonstrates commitment to diversity, equity, and inclusion—important for both public image and stakeholder trust.

Encouraging Use of Public Transport: People who might avoid travel due to anxiety or hidden conditions are more likely to use services when they feel safe and supported.

Building a More Inclusive System: Encourages other passengers to be more understanding and creates a transport culture that respects all users.

The international scheme includes the identifier of a sunflower - in the form of a lanyard, wristband or pin badge - to help discreetly identify passengers with hidden disabilities so that they receive the assistance they need.