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If you have a query regarding lost Property, a specific service please include the date, time, service number and location you used our service.

You can make a complaint if you are dissatisfied with our products or services, the way we have provided a product or service or if we have not provided a product or service as expected.

You can also provide us with your compliments if you think we are doing a great job.

How to Contact us:

There are a number of ways you can contact us about making an enquiry,  a compliment or a complaint.

  • telephone 01624 662525
  • using the online contact form
  • write to us at:
    • Customer Services
      Transport Headquarters
      Banks Circus
      Isle of Man
      IM1 5PT


What you can expect from us

We are committed to providing you with an easy and streamlined process.

We will treat you with courtesy and respect and will take your complaint seriously.

We will acknowledge all emails within three workings days.

Where your complaint requires more detailed investigation, we will keep you up to date on its progress by contacting you by your preferred method of contact.

We will treat the information you provide us with sensitively.